Do you want me in a meeting? I’m there. Do you need my POV on something? I’ll offer it. (sometimes, ok most of the time, unsolicited) Do you want me to share something on email, social or make a phone call? Done.
I rarely pee alone at work.
I imagine my experience is not unique. (Any)day 8AM – 60 minute call 9AM – 30 minute call
Don’t think design thinking matters? Neither did the Oscars.
Last night two of Hollywood’s aging darlings were set to announce best picture. I am sure you know, it didn’t go well. Besides Steve Harvey being replaced as the most visible announcement gaff, there is a silver lining for those of us who live in the digital and design world. A real world example of…
Ignoring time management screws others- but mostly your reputation
I am writing this while I am waiting for a meeting to start where the organizer isn’t present. Let’s see how far I get. Communication is at the center of business. Emails, SMS, snaps, IM’s on any one of 10 different platforms, social media – they all tell other people things we are thinking. The…
If you aren’t paying for something, you’re the product. Or your data is.
On September 3rd Michael Jordan walked to the center of the field at the onset of the University of Michigan’s first football game of the 2016 season. The eye-pleasing, ceremonial activities of (arguably) the world’s best basketball player overshadowed any discussion around the details of the contract which led to his honorary captain’s position.
5,6,7 – Five reasons why I moved up from the 6 to the 6s and not the 7 – a road warrior fanboy disobeys
Above is the first time I have ever acknowledged I am an Apple fanboy. People assign me the label, often to my face, often not. I’m fine with it. I try to explain I am a fanboy of quality and things working. I rarely get my point across. I run windows on my MacBook Pro, jailbroke
Don’t feel too bad, even NBC can’t get #CX right for something as obvious as the Olympics
People laugh in my company when I make sports analogies. Sure I play into it, but watching sports to me is a pretty low priority. I joke that I’ll watch pros at their chosen craft when they come watch me. And to date, that hasn’t happened.
A Retort Sir: Content management systems are NOT killing creativity
A colleague shared with me an article by Mark Gowland on Venture Beat claiming that “Content Management Systems are Killing Creativity” – a claim that on its face could seem, if not reasonable, then certainly plausible. There has been, with the heavy influence of technology, a sentiment among creatives that anything that begins with structure, is…
Lessons in Customer Experience (CX) from the Denver Blizzard of 2016
It’s been years since I have dealt with weather delays of this scale. And, the first time I have been in any airport that officially closed. A thousand flights were cancelled.
A retrospective of the Google micro-moment Kool-Aid | Customer Experience
If you aren’t aware of micro-moments, well, I’m not sure where you have been. The concept is simple – identifying the touch points and desires of your customers and matching them with a feature, function, content or device which reduces their frustration, friction or at least matches their expectation.
I am Jason Fields 