I am not perfect. My wife, parents, colleagues and friends will all agree to that. I take comfort in knowing none of us are. I take comfort in knowing I have people who accept, forgive – and at times find funny – my errors.
Category: common sense
Don’t think design thinking matters? Neither did the Oscars.
Last night two of Hollywood’s aging darlings were set to announce best picture. I am sure you know, it didn’t go well. Besides Steve Harvey being replaced as the most visible announcement gaff, there is a silver lining for those of us who live in the digital and design world. A real world example of…
Don’t feel too bad, even NBC can’t get #CX right for something as obvious as the Olympics
People laugh in my company when I make sports analogies. Sure I play into it, but watching sports to me is a pretty low priority. I joke that I’ll watch pros at their chosen craft when they come watch me. And to date, that hasn’t happened.
Lessons in Customer Experience (CX) from the Denver Blizzard of 2016
It’s been years since I have dealt with weather delays of this scale. And, the first time I have been in any airport that officially closed. A thousand flights were cancelled.
22 tips & tricks after 222k miles in the air
I wrote a post a while back about some travel tips I had collected as a ‘moderate’ traveler. Now, I feel I have been promoted to ‘experienced’ verging on expert. Thought I would share a full cycle of learnings. Some may seem remedial, but regardless they come together as a full package. And for context,…
Customer Experience (CX) is just Customer Service (duh)
I would have posted this on my other blog, SHAPING THE GAME, however it ended up becoming a bit colorful and not as prescriptive as STG editorial guidelines would like me to be. (So thanks ‘structure’ and ‘rules’ for ruining my good time).
Instant Gratification is Leading to Stupider Decisions
Now, now, now isn’t really working for me very well. Truth be told anyone in my immediate circle of friends and family will tell you I like planning stuff out – I get some enjoyment in it, it’s like foreplay for life. Something I learned about myself early in life was that I can get anxious…
Give me the gift of your attention.
I sit here writing these thoughts, sparked by a tweet from a Ted Talk. My iPad is playing an episode of something. My mobile and tablet both have hundreds of notification bubbles on apps across the board. My watch has only stopped buzzing because the east coast went to bed (or was it cause I…
children of divorce make the best account managers
Nothing against those who come from stable homes, but I have to say that those of us who come from broken homes (and who isn’t anymore) just make better account managers.
why the iOS 6 maps debate is thoroughly boring me
Oh the humanity – a piece of software was released in less than perfect shape!!! It must be Armageddon!
I am Jason Fields 